Roof Leaks Got Your Customers Waist High in Problems? Use Benchmarking To Get The Problem Fixded…Permanently!

When the roof starts leaking, what do many FMs go looking for? The Roof Warranty, no doubt. Many FMs believe that the warranty will protect them – and frequently ask for long coverage periods (50-year warranty, anyone?). But in reality, most warranties are just a marketing document designed to protect the supplier. We will explain how to use the benchmarking process across your portfolio of roofs to identify risk, collect performance information, and stop problems. Having conducted performance mapping of more than 7,500 roofing projects, the Simplar research team will help you understand the true value of a warranty and elevate your facility’s waterproofing performance.

Understanding the Warranty

Many FM’s rely on a Roofing Warranty to protect them against future defect, leaks, or issues. However, many do not understand that the Warranty is ultimately a risk allocation document – where the roofing supplier can minimize their risk of improper installation, maintenance, or product abuse. However, not all warranties are created equally… some suppliers can use the Warranty as a marketing tool by offering long-term coverage on systems that have not been proven to last as long as their proposed warranty period!

Don’t Believe It? Read the Fine Print of your Roofing Warranty

• Request that the Installer provide a list of 15 past customers that can validate high customer satisfaction and long-term performance (e.g., a customer that gives a 9.5 out of 10 satisfaction on a 20-year old roof may have more value to you than a 10 out of 10 on a 2-year old roof).
• Request that the Supplier provide a list of 15 past customers that can validate high customer satisfaction and long-term performance on the actual product being supplied.
• Rather than looking at the length of the proposed warranty period (e.g., 30-years), review the exclusions of the warranty and how they impact your building and your situation.  Consider giving credit to those Suppliers with fewer exclusions.
• Using the Low-Bid approach to awarding the project should be replaced by using a Value-Based selection process.  Visit the Center for Procurement Excellence (www.center4procurement.org) for solicitation templates specifically for purchasing roofing.

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