OPERATIONS & MAINTENANCE BENCHMARKS:

A QUALITATIVE ANALYSIS OF FACILITY PRACTICES

Operations and Maintenance Benchmarks: A Qualitative Analysis of Facility Practices

The 2018 Operations and Maintenance: Qualitative Analysis Benchmarking Report is a comprehensive study that presents the results of the latest Operations and Maintenance benchmarking survey of facility managers throughout the United States and Canada. This report provides additional information on the facilities surveyed in sustainability and energy management practices and regulations, maintenance planning and management, technology use and practices, and benchmarking and organizational culture. This Qualitative Analysis of Facility Practices report provides data on practices and tools being used in the quality management of facility services. This report supplements the previous report by providing a greater in-depth analysis of practices affecting financial metrics. This report also stands on its own as a means for examining practices that offer the potential to drive continual improvement.