How a Warranty Works and Who it Really Protects

Understanding the Warranty

Many FM’s rely on a Roofing Warranty to protect them against future defect, leaks, or issues. However, many do not understand that the Warranty is ultimately a risk allocation document – where the roofing supplier can minimize their risk of improper installation, maintenance, or product abuse. However, not all warranties are created equally… some suppliers can use the Warranty as a marketing tool by offering long-term coverage on systems that have not been proven to last as long as their proposed warranty period!

Don’t Believe It? Read the Fine Print of your Roofing Warranty

Recommendations

  • Request that the Installer provide a list of 15 past customers that can validate high customer satisfaction and long-term performance (e.g., a customer that gives a 9.5 out of 10 satisfaction on a 20-year old roof may have more value to you than a 10 out of 10 on a 2-year old roof).
  • Request that the Supplier provide a list of 15 past customers that can validate high customer satisfaction and long-term performance on the actual product being supplied.
  • Rather than looking at the length of the proposed warranty period (e.g., 30-years), review the exclusions of the warranty and how they impact your building and your situation.  Consider giving credit to those Suppliers with fewer exclusions.
  • Using the Low-Bid approach to awarding the project should be replaced by using a Value-Based selection process.  Visit the Center for Procurement Excellence (www.center4procurement.org) for solicitation templates specifically for purchasing roofing.